LLG Driving School | 221 Kearny Street, San Francisco, CA 94108 | support@llgdrivingschool.com | Version 1.5 | Effective October 7, 2026
Please review these policies before purchasing or booking. They apply to driving lessons and lesson packages purchased from LLG Driving School. Customers accept these policies during enrollment.
Before payment, the customer must review the service, price, and pickup address entered at booking. After payment, LLG contacts the customer the same day, usually within a few hours, to confirm the exact pickup and drop-off addresses, date, and time. A lesson is confirmed only after payment and written confirmation from LLG by email.
The student must bring the original valid learner's permit or driver's license, be ready on time, and be safe to drive. LLG may stop or refuse a lesson when the required document is missing or the student cannot drive safely.
Changing the pickup or drop-off address less than 48 hours before the lesson also counts as a late change. Until a late-change fee is paid, new lessons can't be booked. Lessons already booked go ahead.
A student up to 30 minutes late still gets the lesson, but it ends at the scheduled time.
The student is considered a no-show if the student is more than 30 minutes late, cannot be found or reached at the confirmed location, does not have the required permit or license, or cannot safely begin the lesson. LLG may charge a $29.99 late-change fee or count it as one used lesson.
Each customer may receive one illness-related reschedule by contacting LLG at least two hours before the lesson. The payment or package credit moves to one replacement lesson. No cash refund is provided. This exception may be used only once.
Every refund is minus a $49.99 fee. This refund fee covers the payment processing, scheduling, and record-keeping already done for the purchase.
LLG does not charge the refund fee if LLG cannot provide the purchased service, or when the law does not allow it.
Completed lessons, late cancellations, and no-shows are not refundable. For a partial package refund, LLG first subtracts the $49.99 refund fee. Completed and forfeited lessons are then recalculated at the regular single-lesson price. LLG refunds any remaining eligible balance.
Our online courses are run by our course partner. Course access, certificates and refunds follow the partner's terms.
Approved refunds return to the original payment method, usually within 10 business days. Package lessons currently have no expiration deadline.
Pickup and drop-off are available only at approved addresses in San Francisco and San Mateo County, in the cities listed on our Areas We Serve page. Service is not guaranteed at every address in those cities. LLG confirms the exact addresses after payment. If LLG cannot serve the address, LLG refunds the full amount paid.
There are no extra mileage charges after payment. Travel between the confirmed pickup and drop-off locations is part of the lesson time.
For a student under 18, the parent or legal guardian approves the addresses and must remain reachable during the lesson. The parent or guardian does not need to be physically present.
LLG sends service messages about bookings, payments, reminders, arrival, and schedule changes. LLG also sends customer care texts, sometimes with links, to customers who agree to texts, book with us, or text us first. Automatic reminders are a courtesy. Customers remain responsible for checking every booking.
Message frequency varies. Message and data rates may apply. Reply STOP to stop text messages or HELP for help, or email support@llgdrivingschool.com. Stopping texts does not cancel or reschedule a lesson. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.
Driving on public roads involves risks, including collisions, injury, death, and property damage. Students must follow traffic laws and the instructor's safety directions. LLG may stop an unsafe lesson.
Responsibility for an accident or loss is determined by applicable law, the facts, and available insurance. To the extent allowed by law, the customer is responsible for loss caused by the student's intentional, reckless, or illegal conduct, false information, or refusal to follow safety directions. Nothing in these policies waives responsibility that California law does not allow LLG or an instructor to waive.
Whoever books signs the Enrollment Agreement on our booking page. If the student is under 18, a parent or legal guardian books, and both the parent or guardian and the student sign. A student who is 18 or older can book and sign for themselves. When someone books for another adult, for example a host family booking for an au pair or nanny, the person booking signs.
LLG uses customer information to provide and manage lessons as explained in the Privacy Policy at https://www.llgdrivingschool.com/privacy-policy. LLG does not use dash cameras or purposely record lessons. Customers may not record a lesson without written permission.
Questions about these policies may be sent to support@llgdrivingschool.com. LLG Driving School is located at 221 Kearny Street, San Francisco, CA 94108.
